Call Center Support

Connect to your customer: Streamline your customer service execution path

Our Call Center service supports clients with inbound and outbound campaigns including custom integration from your system into our customer relationship management (CRM) module.

Our team members:

  • Capture all volume for phone calls, chat and emails
  • Capture outbound call campaigns' open rate and action rate
  • Identify caller based on call history
  • Establish consumer and client profiles
  • Provide soft hand-offs of Tier 1 calls
  • Initiate consumer coupon campaigns
  • Process credit card payments over the phone
  • Use CRM to send targeted email reminders
  • Track activities against specific callers and products
  • Use multiple levels of reason codes
  • Load and track initiatives for outbound campaigns

Our Call Center experts identify your scope of work, build consumer scripts and determine any integration points to ensure return on investment.

BENEFITS

  • Customizable dashboard
  • Detailed reports on tracked information down to the UPC level
  • Consumer and campaign support
  • Order processing support
  • Training and audit initiatives to ensure quality assurance
  • Proactive engagement with customers
  • Extension of inside sales teams
  • Extension of retail team